Tour Maker FAQs

TOUR MAKER 2020 FAQs

Introduction
 

Being part of the Tour Maker Team means you'll be there at the heart of the action and be part of something incredible. Here is some additional information to give you an idea of what you can expect:

WHAT WILL MY ROLE BE? 

As well as our much-loved Route Marshal roles (Spectator Engagement, Flag & Whistle Marshals, Supervisors) we are delighted to launch nine new exciting new roles this year to support the wider delivery of the race. Roles include support with accreditation, medal ceremonies, transport etc. A full role overview can be found here. Please note, unfortunately these new roles are extremely limited as many are single volunteer roles. 

DO I NEED TO ATTEND TRAINING?

We are currently reviewing the training requirements of our Tour Makers as we are aware many of you have undertaken training year on year for previous roles. We'll be in touch in early February with more information.

HOW DO I ACCESS THE TOUR MAKERS ONLINE PORTAL?

Click here to access Rosterfy system.

WHY DO TOUR MAKERS NEED TO BE 18 YEARS OR OVER? 

Tour Makers need to be 18 years or over on the date of the application. This is a requirement of the Public Liability Insurance needed to hold the event.

WILL I BE A TOUR MAKER ON MORE THAN ONE STAGE? 

If you select that you are happy to work on more than one date, where possible we will allocate you more than one stage.  

HOW HAS MY ROUTE MARSHAL LOCATION BEEN CHOSEN? 

Where possible we always allocate Tour Makers a logical and hopefully convenient place - as close to their home or transport links as possible but also factoring in the days you said you could do, and the preferred locations you selected. We are unable to accommodate individual requests for location changes however if you are simply not able to be at your allocated race location please let us know at tourmakers@yorkshire.com 

HOW WILL ROLES BE ALLOCATED? 

The majority of Tour Makers will perform a spectator engagement role. Team Supervisors (and Deputies) and Flag & Whistle Marshals will be selected based on previous experience specified in the Tour de Yorkshire Rosterfy registration form and knowledge of the Tour Maker race location. We are unfortunately UNABLE to respond to individual role requests.

 WHAT WILL BE EXPECTED OF ME ON THE DAY? 

Tour Makers are very important to the success of the event. To ensure a great spectator experience we would ask that you agree to the standards below:

  • Be a great ambassador, promoting diversity and inclusion at the event
  • Be friendly and respectful to riders, officials, members of the public and your fellow volunteers
  • Show respect to all individuals and treat everyone equally, regardless of age, ethnicity, gender, sexual orientation, religion or disability
  • Be aware of your use of language to ensure that you don’t cause offence
  • Follow the instructions and guidelines given by your supervisor
  • Don’t be under the influence of alcohol or drugs
  • We ask that Tour Makers don’t smoke whilst wearing the Tour Maker uniform
  • Have fun and enjoy the event!

DO I NEED SPECIFIC LOCAL KNOWLEDGE? 

If you are allocated a Route Marshal role, local knowledge of the areas around the route would be useful but is not essential. Where possible we will be working with local authorities to ensure that tour makers are provided with additional local information that may be necessary for the day.  For further route information please go to letouryorkshire.com

WILL UNIFORM BE PROVIDED for my role?

As part of your Tour Maker role you will receive a uniform. Details of how to collect your uniform will be provided with role confirmation.

I AM DISABLED, WILL YOU MAKE SURE MY ROLE IS SUITABLE?

Yes, absolutely. Let us know your requirements and we’ll ensure the role you are assigned is suitable.

I’VE COMPLETED THE ONLINE FORM BUT REALISED I MADE AN ERROR; CAN I CHANGE THIS?

Yes, you can amend your online profile via Rosterfy on your personal portal page. If you want to email any queries on this to us, please email tourmakers@yorkshire.com

If you have any further questions then please email tourmakers@yorkshire.com Please note this email address is checked regularly however due to the volume of enquiries it may take up to ten days for us to respond to your email. 

HOW MANY SPECTATORS ARE EXPECTED?

We saw over 1.96 million people come out to watch the race in 2019. We hope it will be more this year.

WHAT IS MY RACE LOCATION?

Your race location will be confirmed when we allocate roles at the end of February.

WHERE CAN I GET MY FLAG AND WHISTLE FROM?

These will be handed out at uniform collection

WHO WILL BE MY SUPERVISOR?

You will receive details of your supervisor in April. Your Supervisor/Deputy Supervisor will then contact the team.

WHY DO I NEED TO SHARE MY INFORMATION WITH THEM?

So that they can contact you prior to race day, to make a plan for the day.

I NEED TO CHANGE MY RACE LOCATION

Email tourmakers@yorkshire.com and we will do our best to allocate you your preferred location. 

I CAN NO LONGER ATTEND THE RACE, WHO SHOULD I CONTACT?

Please email tourmakers@yorkshire.com. On race weekend, please email/text your Supervisor and Deputy Supervisor.

HOW LONG IS MY SHIFT?

We will let you know your shift for the day as soon as the route times are announced. Your check-in time could be quite early in the morning, as you will need to be in position well before the race goes by. The majority of shifts will last approximately 3-4 hours long. Please note shifts are longer on the day of the women's race (Friday and Saturday) and you may be required to undertake a Tour Maker shift lasting 8-9 hours.

WILL I BE PAID?

No, we’re afraid not. You will need to cover all expenses. 

WHERE IS MY MEETING POINT?

Meeting points are being confirmed and will be shared in mid-April.

WHAT ARE THE TRAVEL ARRANGEMENTS FOR TOUR MAKERS?

You will be responsible for getting to your check in location and for your own travel expenses. Please check travel arrangements well in advance, as there may be disruption to public transport services and roads along the route.

WHAT ARE THE TIMINGS FOR THE RACE?

Keep checking the Tour de Yorkshire website for updated information on race timings.

WHAT ROAD CLOSURES ARE IN PLACE?

Details of road closures will be shared on letour.yorkshire.com once confirmed. Details will also be on the local authority websites. Please note most road closures will be rolling closures and only in place 30-45 minutes before the peloton arrives. This won’t affect Tour Makers as meeting times are 3 hours prior to the race passing.

WILL REFRESHMENTS BE PROVIDED?

Some meeting points may provide you with tea and coffee, or facilities to make your own food and drink. Please bring any snacks you require and plenty of water for the shift.

WHAT DO I DO IN THE EVENT OF AN EMERGENCY? 

In the event of an emergency please call 999.

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