We sent out an email on 11 November to all registered participants of the Tour de Yorkshire Ride to announce the unfortunate cancellation of the 2021 event
We are sure you are as disappointed as we are.
Below are answers to the most common questions you may have:
How do I claim a voucher?
We have automatically sent you a voucher to the value of your booking which is valid until Dec 31 2022, the voucher can be used on any Human Race event (found here).
If you don’t want a voucher and would prefer to take another option, as listed below, you need to let us know by 25th November 2020. If you do take another option, the voucher we have issued you will cease to work.
*Note for those people that have unsubscribed from our emails, if you want to claim a voucher please email us at [email protected] before 25 November
Can I get a refund?
If you do not want to take us up on the voucher, then in light of the extraordinary circumstances, as per our terms and conditions in our contract we will be offering refunds minus a small £5 admin fee.
Please note your original booking fee charged by Active is non-refundable, as outlined in our Terms and Conditions. The average booking fee cost was around £5 per person plus the £5 admin fee = an average of £10 per person.
The £5 fee covers some, but ultimately not all of; a fee charged to us to refund, plus some unrecoverable costs and staff time associated to your entry to any event.
Here you can find a link to our T’s and C’s
As this is a manual process we will need to be notified about your refund by 25th November 2020
To claim your refund simply click here and fill in the necessary details.
Please note that if you had bought an event Jersey as an additional item (ie. not part of a premium package) and have not yet received it, we would have issued you with a separate voucher, if you would prefer a refund the above link will also issue you a refund for the jersey.
We aim to have everyone’s refunds with them by the 6th January.
You will need your unique registration ID for this which can be found at the top of your cancellation email.
Each registrant will need to complete their own refund request irrespective of who paid for the entry.
Please note that once you have completed the request, you will receive a receipt email and confirmation email which will show a £0.00 transaction – do not worry about this as this is just indicative of your request, we will be returning your entry fee by the 6th January
Where can I find my Registration ID?
We included your registration ID at the top of the cancellation email. You will also be able to find it in your original confirmation email when entering the event. If you still can’t find it, you can log in to your TimeTo account as well. And if you still can’t find it… you can contact us on [email protected] and we can let you know what it is.
What if I have booked bike hire for the event?
All bike hires are managed by our partner British Bike Hire. Please contact them directly at [email protected] to enquire about the options available to you.
I purchased a Premium package – what do I do?
Please refer to your email with instructions to you on your specific voucher and refund process. Additional items have specific instructions at the bottom of the email.
I purchased an additional item(s), that were not part of a premium package - such as photos or medal personalisation, jersey, what happens to my stuff?
Each item has a separate process as these are through third party suppliers
AWOL (event photos)
AWOL Adventure are third party photography platform. Your pre-order photography bundle with AWOL Adventure will automatically be credited to your AWOL account for use on a future event. AWOL Adventure will be contacting customers who have purchased a photo bundle directly with information on their next steps.
Details of their terms of sale can be found here: https://www.awoladventure.com/terms
If you have any enquiries regarding photos, please contact AWOL Adventure directly on [email protected], or visit their FAQs page: https://awoladventure.freshdesk.com/support/home
iTAB (personalised medal)
iTAB: will be directly in touch with all relevant participants by 20th November. Your iTAB medal personalisation will be transferable to any other event run by us or any other iTAB event worldwide. For further information contact [email protected].
I purchased an event jersey, will I get a refund for this?
If you have already received your jersey you will not get a refund (as this would have arrived many months ago)
If you had purchased a jersey and not yet received it, we have issued you a voucher for the value of the jersey. If you would like a refund please refer to the ‘Can I get a refund’ section above for instructions on how to claim this
What if I have booked accommodation or transport?
Sadly, any bookings for services not listed as part of the event are not covered by our refunds policy. You will have to investigate what options are available directly with that service provider.
I have purchased Registration Protection. How do I claim my refund?
If you have purchased Registration Protection from Booking Protect during your registration, you are able to claim back a refund if your circumstances are covered. Booking Protect are a third party company, please direct all claims and queries to them using the below link. You may use the Booking Protect contact form which is linked here: https://bookingprotect.com/contact-us/
You may submit a refund application via Booking Protect’s easy-to-use online portal: www.bookingprotect.com/refund
